Complaints

Introduction

Arisaig Community Trust (ACT) aims to provide high quality services, working together with the needs of the community and visitors to the area. If for any reason you are not satisfied with your dealings with our organisation, please tell us. Sometimes it is easier to inform a member of our staff or a volunteer directly, at the time, if you are unhappy about any of ACT’s service. In these circumstances we will do our best to resolve the situation immediately. If it is not possible or appropriate to raise your complaint in person, please write to us.

Making a Written Complaint

You can make a formal or written complaint by either of the following methods:

By email: info@arisaigcommunitytrust.org.uk
By post: Chair of Arisaig Community Trust, Land, Sea & Islands Centre,  Arisaig, PH39 4NU

Resolving Your Complaint

All written complaints will be logged and you will receive a written acknowledgement within three working days. ACT will investigate the issues and provide you with a more detailed response within ten working days, informing you of how the complaint will be resolved. If this is not possible, an interim response will be made informing you of any action taken to
date or being considered. If you are not satisfied with the response you receive, you can contact The Office of the Scottish Charity Regulator (OSCR) – the independent regulator and registrar for charities in Scotland.

By post: The Scottish Charity Regulator (OSCR) 2nd Floor Quadrant House 9 Riverside Drive Dundee DD1 4NY
By email: info@oscr.org.uk

For more details about OSCR and the regulation of Scottish charities please visit
www.oscr.org.uk